An Open Letter To Apple Singapore

An Open Letter To Apple Singapore
August 19th, 2010

Apple
7 Ang Mo Kio Street 64
Singapore 569086
(65)64815511

Apple Store (Singapore) Customer Stupid Service,

I’m writing to complain about your service. You are taking too long to process a simple order, an iMac.

I’m an officer at Univesiti Kebangsaan Malaysia (UKM) and eligible to purchase through Apple Store for Education. About three months ago I made a call to your Sales Department to get a quotation as to complete my application for fund from UKM. A sales representative, Yoli, emailed me the quotation just fine as well as her direct line.

After receiving the cash fund from UKM, I tried to call Yoli again to place an order. Unfortunately, Yoli was not around so they transferred me to another sales representative, Alex. I placed an order with him, a default 27-inch iMac, and he emailed me all the payment information I needed to make the fund transfer. Alex did inform me that the payment may take up to two weeks to be processed. So on July 16th, I transferred RM5000.00 from a CIMB account (121*********** – AMAR BIN BAHARUDIN) to an RHB account (21441940059378 – GLOBAL COLLECT BV) and second transaction RM599.00 on July 19th. I managed to include the Payment Reference Number: 436000008949 in both transactions.

Later I informed Alex about the transaction via email twice but no reply ever since. I tried to call Yoli to help me upon this matter and left a voicemail, but she only replied my email saying that she couldn’t check my order status from her system in the sales department and asked me to contact customer service. That’s what I’d been trying to do, I’d been put on hold for more than 15 minutes each time, but always failed to get through to talk to one of the representatives.

The other day, my friend got to speak to one of the staffs and asked him to call me immediately. When I received the call, he asked me to email all the transaction details to store_payment@asia.apple.com and call 1-800-80-6447, claimed to be the direct line to the Payment Department. I did exactly as told. It was August 5th. No reply of any kind to date.

I had to write a letter to UKM Bursar to extend the period for purchase declaration. I’m sick and tired of waiting, being put on hold, being transferred from one personnel/department to another, I’m sick of Apple product. Just like my broken iPod.

I’m making a police report and filing a lawsuit against Apple Singapore. And I don’t fucking care anymore about your upgraded iMac, cute new look iPod nano or the tempting new iPhone 4, you can shove ‘em up your ass. I just want my money back.

Amar Baharudin
Public Relation Officer
Cultural Centre
Universiti Kebangsaan Malaysia
Bangi, SEL Malaysia
43600

10 Things I hate About Facebook

10. Profile Picture bukan gambar sendiri tetapi dicuri di google image.


9. Profile Name bukan nama yang bapak bagi tetapi nama yang dirasa enak tetapi tidak sebenarnya.


8. Application Spam yang dibuat oleh orang lain tetapi automatically posted on our walls.


7. Tagged Photos bukan atas muka kita tetapi atas dasar jualan langsung atau kad raya yang ditag ramai-ramai.


6. Twitter Display Affection pada status yang diupdate dengan bahan private stuff pada setiap lima minit.


5. Foursquare... enough said.


4. Mobile Uploads full of similar self-taken pouting photos on your News Feed.


3. Invitations for games and applications.


2. The fact that Facebook traffic tops Google for the week in the U.S


1. Our own selfish reasons.


It's overrated.

Roda Permikiran Perut Kosong

Memandu jam tujuh dua puluh petang menyeronokkan. Jalan lengang, semua orang tertumpu pada meja makan. Ketika itulah baru terkial-kial mencari radio IKIM untuk mengesan gelombang azan. Sudah bersedia dengan rokok di bibir, kerana itu sahaja bekalan untuk ke potluck rumah Nadia. Alhamdulillah, azan maghrib berkumandang. Selesai doa selepas azan, diumumkan bahawa azan tersebut ditaja oleh Bank Islam. Adakah azan itu memakan kos juga untuk dikeudarakan seperti iklan-iklan lain? Sah, semua benda perlu pakai duit, nak azan pun. Suasana kereta kembali sunyi. Teringat orang jauh di seberang selatan, terbayang imej dia dengan ibunya di facebook. Terlintas pemikiran kerja pula. Aduh, kacau! Perlu bertugas untuk Ambang Merdeka; sambutan hari kemerdekaan tidak dilepaskan oleh Kak Pah bagi menambat hati Puan Pertama. Walhal tiga puluh satu Ogos itu bersamaan dengan dua puluh satu Ramadhan; hari pertama dalam sepuluh hari Ramadhan terakhir; tika ibadah perlu dilipat gandakan; tika lailatulqadar menyelinap di antaranya.

Oh, sudah sampai rumah Nadia. Nak air...

Malaixiya

Note: I'm not trying to be bloody racist.

Acap kali aku ke Damansara, terlintas di fikiranku, ramainya Cina. Mereka ini pandai conquer territory mereka dan membina 'negara' kecil. Lihat sahaja sekecil-kecil tanah pulau Singapura itu boleh overshadow Malaysia. Rupa Singapura mereka tukar jadi Singapore, wajah Pulau Pinang menjadi Penang. Dan bila Melayu takluk Putrajaya, hmm...

Serata dunia ada bangsa Cina ini. Di mana ada mereka, di situ ada China Town. Walaupun ada belambak suku kaum, mereka sepakat guna dua atau tiga bahasa sahaja. Nah, Mandarin termaktub World's Most Spoken Language walaupun hanya lima negara menggunakannya. Dan kalaulah Islam bersepakat sebegitu, hmm...

Bagaimana kalau Malaysia tiada Cina?

Aku sedang duduk di bangku Hailam Kopitiam Bangi; di mana Bangi majoriti penduduknya adalah Melayu. Aku amati deretan kedai di hadapan aku dari hujung kiri ke hujung kanan. Kedai tayar Cina, kedai optik Cina, kedai makan Melayu, kedai perabot Cina, kedai perkakas elektrik Cina, kedai makan Melayu, kedai aksesori kereta Cina, kedai makan Cina, kedai makan Melayu, kedai telefon bimbit Cina, kedai peralatan sukan Cina, kedai makan Melayu. Jika tiada Cina, adakah sumber ekonomi utama Malaysia akan jadi Nasi Goreng Kampung?

Kira hebatlah bangsa mata sepet yang satu ini.

Maka sedang aku duduk berpinggiran di Starbucks Damansara,tiba-tiba riuh bunyi pin-pin kereta. Aku bilang pada sendiri, "Don't honk for an offense of your own race lah! Kau pun buat jugak."

Rahsia

My 1000th tweet:

I have a new kidney.